Listening to Volunteers
01:35, 12 October 2006
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Mary Merrill was an amazing woman, one of my idols, and her excellent thoughts regarding volunteerism and volunteer management live on because of the Internet. One of my favorites among her "Topics of the Month" is from June 2003, on Listening to Volunteers. This article is a challege to volunteer managers to be fully transparent and accessible to volunteers, and to be proactive in soliciting their feedback. "If we really want to understand what it is like to volunteer with our organization, we need to listen to our customers ~V our volunteers. These discussions should not be seen as gripe session, but rather as dialogues designed for meaningful discovery." It's a timeless article and definitely worth your time.
