Handling Online Criticism
10:22, 21 June 2006
.. Posted in Communication, Outreach and General Mngmt0 trackbacks
.. Link
Online criticism of a nonprofit organization, even by its own supporters, is inevitable. It may be about an organization's new logo or new mission statement, the lack of parking, or that the volunteer orientation being too long. It may be substantial questions regarding an organization's business practices and perceived lack of transparency. How a nonprofit organization handles online criticism speaks volumes about that organization, for weeks, months, and maybe even years to come. There's no way to avoid it, but there are ways to address online criticism that can help an organization to be perceived as even more trustworthy and worth supporting.
Trackback
