Changes in working with volunteers -- scary & energizing
06:44, 9 March 2010
.. Posted in Volunteerism and Volunteer Management.. Link
More than 10 years ago, I co-presented at the national conference in Orlando, by the Corporation for National Service, regarding the emerging senior volunteer -- the Baby Boomer. I was the representative from Generation X, another presenter was a Boomer himself, and the other part of the then current senior age group. We thought it was a rather benign but important topic. We certainly had fun putting together our presentation via phone and email (we were in different parts of the USA and had never met face-to-face until the day of the presentation).
The day of the presentation came, and we had a full room. And so our presentation began, with much energy: We talked about how the emerging senior volunteer -- the Baby Boomer -- wanted to volunteer their professional skills, not just stuff envelopes. How they were willing to commit a lot of hours provided it came with a high-level of responsibility. How they weren't interested in giving unselfishly as much as wanting to have a real impact and feel like, as a result of their volunteering, they had made a real difference. How this was a great opportunity for volunteering programs.... right?
We were all but booed off the stage.
The workshop attendees, who worked exclusively with senior volunteers, primarily from the "Greatest Generation," did not hide their venom for our message, and at about 15 minutes into our talk, we knew we were in big trouble. Amid sighs and folded arms and scowls, attendees called these emerging senior volunteers "selfish" and "lazy," even "un-American." The characterizations would have never been said about an ethnic group, but it was open season on Boomers. One said, "I'm not changing, and if they don't like it, they can go somewhere else." Another said, "I would rather our current volunteers die off than work with these people." One added, to me, directly, in front of the whole group, "You don't want to know what I think of your generation."
It was, by far, the angriest, most hostile group I've ever addressed.
The only comfort was after the presentation was over, after most of the attendees had stormed out: a woman came up in tears -- literally crying -- and shook all of our hands, saying "I've tried to say the same thing, and they were like this to me too."
So now, more than 10 years later, according to an article in the Associated Press, boomer volunteers "are increasingly seeking to use their professional skills as volunteers, eschewing office and administrative tasks and seeking roles in marketing, publicity, fund raising, and management."
Lots going through my mind right now:
- I wonder what ever happened to all those very, very angry volunteer managers, who I don't think hated boomer volunteers as much as they hated change. Did they quit? Did they begrudgingly change?
- I've never worked with these "traditional" volunteers this article and others talk about, volunteers happy to do any mundane administrative tasks. I've been working with volunteers for many years, and they have always wanted something worthwhile through their service beyond just work to do.
- I bet someone writes almost exactly this same story in five years in a major newspaper or wire service, implying it's a "new trend."
giving volunteers a bigger voice in what they do at an organization (and, in the end, actually giving them lots more to do, and even more responsibility, which they like very, very much), on engaging in activities that exude transparency and openness in all aspects of decision-making and management, and on being immediately responsive to volunteers' and other supporters' thoughts, suggestions and criticisms -- and how not doing so isn't because of a lack of resources but, rather, misdirected priorities and lack of transparency. Tiny nonprofit organizations with very little staff are doing extraordinary things with volunteers, and making the volunteers feel included and energized, not with pins and t-shirts but through greater and more-meaningful involvement -- and this movement is being fueled by inclusive uses of technology.
It makes for another big challenge to many people who are expected to successfully engage volunteers, but it's also a big opportunity to raise the profile of volunteer managers within organizations. It makes volunteer management a lot more interesting.
Are you ready? Scared? Angry? Let's hear from you.
